FAQs

F: What payment methods do you accept?
Q: We currently accept PayPal, Visa, MasterCard, American Express, and JCB. Personal checks, money orders, bank transfers, debit cards, and cash on delivery are not accepted.

F: Is my payment information secure?
Q: Yes, we use SSL encryption to protect your payment details, and we do not store credit card information on our servers.

F: Can I modify or cancel my order after placing it?
Q: Once an order is placed, it may still be approved or rejected. If canceled after credit card authorization, we will issue a refund to your original payment method.

F: When will my order arrive?
Q: Delivery times vary based on the selected shipping method. We typically send tracking details within 24 hours of shipment. Please note that we are not responsible for customs delays.

F: Can I use multiple discount codes on one order?
Q: No, discount codes and promotions cannot be combined unless otherwise specified.

F: Do I need an account to place an order?
Q: No, you can check out as a guest. However, creating an account allows for faster checkout, easy order tracking, and access to special promotions.

F: How do I track my order?
Q: Once your order ships, we will send an email with tracking information so you can monitor its status.

F: What should I do if I receive a damaged or incorrect item?
Q: If you receive a damaged or incorrect item, please contact our customer service team at service@gepartsstore.com with your order number and a photo of the issue. We will assist you promptly.

F: Do you offer international shipping?
Q: Currently, we only ship within the United States.

F: How can I contact customer service?
Q: You can reach us at service@gepartsstore.com. Our support team is available Monday to Sunday from 10:00 AM to 5:00 PM MST.